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Keyboard Image E-Commerce Planning Guide
By Alan Flum of Celestial Graphics Inc.
Links To This Guide: Introduction | Myths and Facts | What is Involved | Identify the Focus and Goals | From Browser's To Buyers | Customer Oriented Website |
Myths and Facts About E-Commerce on the Web

The Internet has enjoyed an explosion in growth and popularity rivaled by nothing else in recent history. If you are like many other people, you are probably trying to make sense out of how the World Wide Web will affect your business. Alternatively, maybe you are thinking of starting a business and see the Internet as a easy way to get going.

Whatever your reason, this section of our E-Commerce Planning Guide will help you to separate fact from fiction.
Myth: All I Have to Do is Create A Website, People will Come to My Website, Buy My Goods or Services, and I Can Sit Back and Collect the Money.


Fact: If it were only that easy! There is nothing magical about an Internet Business, no special formulas. The fact is, most of the same factors that make a successful On-line business are the same factors that lead to successful with traditional businesses.

  1. A good business plan and marketing strategy
  2. Excellent Customer Service
  3. Understanding the unique demographic and psycho-graphic factors that are in your market place (in this case, the market place is the Internet).
  4. Offer a reason for people to buy from you rather than your competition.

This does not imply that there are no advantages to an Internet business. More often than not, it is easier to get an Internet business up and running with less startup costs and operating expenses. In addition, the Web can allow you to grow your traditional business by taking advantage of the Internet's unique features. From Browser's To Buyers and Customer Oriented Website explore the Internet's unique features and how to use them to grow your business.

Myth: Doing Business on the Internet Is a Waste of Time. No one is really making money or growing their business.

Fact: Many businesses and organizations, both large and small are benefiting from the Internet. The fact is, that e-commerce is currently enjoying a growth rate of over 145% with sales topping 36 billion dollars (source: cyberatlas.com).The Internet offers several unique opportunities for businesses:

  1. Instant Access to Information About Your Company's Goods and Services.
  2. Better Customer Feedback though response forms, on-line discussion and focus groups.
  3. A Business that is highly adaptable to your customer's needs.
  4. Services that are not possible with traditional businesses. such as customer reviews of products and services, or computer generated suggestions of products based on customer preferences.
  5. Sell Your Product 24 hours a day, 7 days a week from the comfort of the customer's living room or bedroom.


Myth: Taking Credit Cards Over the Internet is Next to Impossible for A Small Start Up Business.

Fact: Actually, unless you have bad credit, getting a Merchant Account in order to take Mastercard, Visa and American Express is not that difficult. It can, however, be daunting trying to find someone who can offer you a merchant account. Most banks and financial institutions do not offer their small business customers merchant accounts for "mail order" or "on-line" sales because they consider these high risk. You can find many companies offering this service but it is often expensive or complicated to setup. Also, there are unfortunately some "fly by night" operations that only stay in business long enough to take your substantial deposit.

With this in mind, we have decided to offer Merchant Accounts through ............ a well known card processing service. Of course, we are here to stay, we have been providing Internet services to many satisfied customers since 1992 ! Click Here to find out more about obtaining a merchant account through us.

Myth (Version 1): If I Put a Site on the Information Super Highway, I will have Instant Access to Millions of Potential Customers.
Myth (Version 2): I Put Up a Site On the Net and Nobody Come. Only Huge Sites with Big Budgets Enjoy a Large Volume of Traffic.


Fact: "Build it and they will come" may work in the movie Field of Dreams, but not on the Web. Building a website and putting it on the World Wide Web is analogous to putting up a billboard on a highway covered with billboards as far as the eye can see. On the other hand, version 2 of the Myth is also false. True, many people do spend a lot of time building their website only to find that no one is looking at it.

But the fact is, that with some work, you can drive a moderate amount of traffic to your site. On our servers, there are, unfortunately, sites that enjoy little or no traffic. There are also sites that enjoy over a million hits a month.

There are many ways to drive traffic to your site. Some are traditional and some are unique to the Internet If you are trying to expand your traditional business on the net, one method is to promote your website in your traditional advertising.

Alternatively, you can use Internet based methods. The most expensive is Banner Advertising (typically $20 to $40 per thousand page views with an average click through rate of 0.5% to 2%). Less expensive methods include reciprocal links with other companies offering complementary services and of course, optimizing your site to increase your search engine rankings. For some simple tips on increasing your search engine rankings see our series on website design.

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